Tasks:

• Image Desktops
• Image Laptops
• Aided in transition to Windows 11 after Windows 10 EOL
• Deploy PCs
• Deploy Laptops
• Hardware troubleshooting
• Software troubleshooting
• Network Troubleshooting
• Software installation and configuration
• Diagnose issues and fix them in the classrooms and offices
• Work with teachers
• Used the Jira HelpDesk ticketing system
• Personally and officially solved around a dozen tickets
• Aided in around 100 tickets
• Work with professionals in the field
• Command Line Troubleshooting
• Deep navigation into Windows settings
• Working with Group Policy Objects (GPOs)
• Work with Active Directory (AD)
• Learn when its appropriate to fix myself or escalate an issue
• Understand what I have privileges to do and what not to do
• Cable management
• Sorting the Ready Reserve (RR)
• Work with SCCM for imaging Windows 11 PCs
• Export/Import Bookmarks
• Use network drives and mapping them to newly imaged PCs

... And Much More