Tasks:

• Image desktops
• Image laptops
• Manage telephones using Mitel Connect/Client
• Answer, respond, assign, and close tickets
• Install docking stations
• Answer phone calls
• Be the "first responder" to issues in the ticket queue
• Extensive experience with HappyFox Ticketing Queue
• Windows Active Directory tasks like password reseting, user access control (UAC)
• Extensive hardware repair of all types and components
• Software troubleshooting
• Network troubleshooting
• Configuring AD GPO's and Group Policy and other security measures
• Deploy laptops and PCs
• Assist in transition to Windows 11 after Windows 10 EOL
• Experience using MDT for imaging as an alternative to SCCM previously

And Much More...